When building a new home, you have so much to think about. One tiny little thing can be out of place and there is this fear that it won’t ever be right.
I am providing a detailed review of our Ryan Homes new construction home that was built in the winter of 2016. after 2 full years of living in the home, I plan to break down our experience into a few sections and rate each one.
I also have tips and recommendations for not only those that are just entering into the buying process but also those that may have already closed on their home and might be coming up on their 30-day warranty or their 1-year warranty.
In short, for those of you that are impatient, I would never purchase a home from Ryan Homes again. Like ever..
The sales process was pretty much what you would expect. Nothing too pushy but they did have incentives that “were ending” that weekend. What we learned after moving in and meeting our neighbors was that there was always some incentive, they just changed frequently.
My advice here is to work with a real estate agent, period.
You need someone in your court. We realized quickly that everything sounded good, you start signing papers and get caught up in the dream of owning your new home but what you will miss are the fine details. Someone who is looking out for you and has the knowledge to do so.
A lot of our neighbors or other home buyers (new construction) will not engage an agent and then when they move in they are fighting battles that shouldn’t even be an issue. There is NO ADDITIONAL COST to you as the buyer.
Overall Build Quality
This is where things go downhill…fast. Ryan Homes is cranking out homes so fast every year and trying to keep costs low. They aren’t the ones doing the construction on your home. What I mean by this is, you don’t have trained Ryan Homes employees working on your new house. You have whatever cheap labor they can find in your area working on your home. The project manager is the only one employed by Ryan Homes.
Here is a taste of what we dealt with…
Our roof failed the roof inspection several times. By the way, get a separate roof inspection, most normal home inspectors will not walk the roof. After it failed, Ryan homes came out and “made the repairs”. What we did next is something most will not do.
We had the roof reinspected again. Do not take anyone’s word for it when they say they fixed the problem.
The roof failed inspection again! This went on three times until we finally got a clean inspection report. Most home buyers would assume that a brand new roof is, well a brand new roof. These guys had done such a sloppy job with their work it made me cringe.
This is another area that had terrible workmanship and is now going to cost us over $10,000 to repair.
When we moved in we noticed discoloring on the back patio, nobody knew what it was but they just ripped it out and replaced it.
Here is what that looked like:
It almost looks wet but this was stained into the concrete and the pattern didn’t change after a couple of days. No issue here being we reported it within the first year. The driveway and patio were laid at the same time but we didnt notice any issues with the driveway at that time.
Now after our 1-year concrete warranty was up just before our 2-year mark, here is what our driveway looks like:
Over 75% of the driveway surface start chipping and cracking after a recent snow we had this winter. We swept all of the concrete from the surface of the driveway and filled up half of a 5-gallon bucket!
We called Ryan Homes and they just stonewalled us saying, your concrete warranty is 1-year and its now year 2.
Yup, that’s right…
It’s like if you bought a car and it had a 3-year warranty on it. Year 4 the car is having a major problem, fixing it isn’t an issue and the car needs to be replaced. Rather than the manufacturer looking into the issue to see how it occurred and how they can prevent it moving forward, they tell you to go fly a kite.
We had several concrete guys come out to the house and they all agree this is a finishing issue. The driveway finish was inadequate from the start and after a cold spell of freeze/thaw the surface cracked.
Ryan Homes refused to even come look at the driveway.
The interesting part is this should be taken up with the initial contractor but they won’t even tell me who that was or how to contact them.
So in the end, I can either fight this with an attorney or pay $10,000 + to repour the driveway. Currently, the driveway continues to chip away day by day and we have only been in the home 2 years.
Last but not least, here is a comical photo that looks hours and hours of battling with our Ryan Homes project manager to fix.
We paid thousands of dollars for our front porch (this is an upgrade). As you can see in the photo below, they poured our concrete front porch at ground level and then wanted to put a rinky-dinky staircase on the porch itself.
Luckily, we had a real estate agent who also thought this was absurd and fought this for us.
After doing our own research we realized this isn’t even to code. You need to have at least a 36″ landing outside of an egress door. Why are we (the homeowners) educating the contractors and our project manager?
It’s like it was the first home they ever built and were just winging it
Needless to say, they quickly fixed this and filled this in with concrete so that the porch comes up to the bottom of the door, then the stairs leading up to that from the sidewalk.
Structure of the home
The actual structure of the home is a concern, the process they use when framing the house is just enough to get by. Walk through the home during the build process and you will see that you can grab a stud and pull slightly, the entire wall moves. This doesn’t change after drywall either, we can push on a wall and there is movement.
When we are downstairs and someone is walking in the bedroom above the living room there is extreme deflection. What this means is the floor pops and creaks due to movement in the subfloor. We reported this at the 30-day and 1-year walkthrough and they will just keep telling you “oh that’s normal”
The Ryan homes warranty is just enough to get by in most areas. A lot of things that you didn’t think will be an issue and are expensive to fix (like the concrete driveway) is only covered for 1 year.
As noted above, ours didn’t start cracking and chipping until year 2 but this is still due to inadequate finishing during the installing of the concrete.
Ryan Homes warranty department offers no help beyond the specified warranty dates. I have placed several calls, sent photos, and emails. They keep responding with the same generic response and refuse to even come look at the issue. That’s extremely troubling.
During our short time as homeowners, we have had to deal with Ryan Homes customer service a couple of times. They were typically slow to respond but did fix 2 issues we had during our warranty period. Be prepared for multiple visits and some shotty contractor to come in and do a sloppy job on the repairs.
Where they really failed was issues that fall outside of the warranty. You would think Ryan homes, a company as big as they are would be open to seeing and listening to major problems that occur outside of the warranty window. These things will not only help them pinpoint problems moving forward but it will help them provide a better product.
At the end of the day, the local contractors barely speak English if at all and are usually the cheapest local contractors you can find. Most don’t have their own company name to uphold, no BBB listing or even a website where you can see who it is that is working on your home.
[…] Here is our Ryan Homes Review at https://ryanhomesreview.com/new-construction/ – in this video we show further details of our driveway and how it started chipping and […]
Thanks for the detailed info. I ended up on your page searching for Ryan Home reviews before deciding to make the leap on a new development in my area. There are so many bad reviews on their workmanship and cheap material and labor. I’m wondering if I hire my own contractor to visit the site every week and basically “babysit” their progress would things turn out better. I live in a very expensive area close to DC and these new homes are being offered from the $280s. That’s unheard of and all I can afford so I am excited about purchasing. But with some of the nightmarish stories I’m hearing I wonder if it’s worth it.
Candace, thanks for your message. They are definitely an affordable option but that comes at a price. I would certainly recommend having your contractor go by and review the work that’s being done and put your foot down ASAP with the project manager. If you don’t get it fixed or done right now, it will be more difficult to address down the road. We have a $10,000 driveway repair on our hands now because the company who poured it didn’t do it right. We knew this was going to be an issue because the day we moved in, the back patio was cracking (which was poured on the same day as the driveway). So fight to get it done right now and save yourself a headache and expense after you move in.
Candace- did you end up buying? I believe you’re thinking of the same development close to the District as I am. I have until tomorrow at 3pm to decide if I am goignt o move forward with the purchase or not.
We bought our Ryan Home in New Jersey in 2005. I can Agree with Many, Issues and mistakes. Ours was an Energy Star Home, Really great report or Score too. Well here we go, We had to replace the upstairs Ac Unit within 5-6 years. But to but it in perspective we had fought with them to properly size the unit and at 11 months, this was only after kicking it up to the coastal mananger level. Then when they did they said DONT’T tell your neigbors, So of course as soon as they walked out the door I want to my neigbors and told them. We couldn’t get the AC upstars Bellow 82 even 85 on a 90 degree day. Part of energy star is the direction your home faces our front is basically west, late day sun.We only learned how to approace them about it because we ran into a guy that built a home to to sell and sold it to enginers and he told us to document the tempature in every room with day tem room temp, photos. Also the councrete foundation cracked and leaked into the basement, luckly the unfinished portion. Also Check the Roof after 14 years we had a small leak, well they never finished one section there was a 2″ gap between the wooden sheets and the edge of the house. 1500 bucks. We getting ready to move but I can’t screw the next person so I have repaired everything like we are going to stay for 40 years. Also the home settled and the steps they did pour in the front have now sunken 6-8″. That we still need to fix.
This was my second new Ryan Home, my 1st was a Townhome and I was 3 doors down from the sales office and told them I would stand out there everyday and tell people not to buy and why. Good luck and use a realtor from that area & the price of a home inspector will hopefully be a waste of money.
Would never buy from Ryan again. Water heater broke 18 mos after home built, expense on us. Siding is a nightmare. Blown off fat least five times and still having problems. Most warranties expire after a year. every joint in the house doesn’t join 100%. Most All laborers non English speaking . Cheap fast building,they build in rain or snow. lower Pottsgrove PA
My wife and i were thinking of purchasing a new construction Ryan home in Spartanburg, SC. However, after reading these terrible reviews we changed our minds. Thank you all for sharing your experiences with Ryan Home.
Basically all national builders have the same cheapo philosophy when it comes to sub-contractors. They squeeze every penny and I do mean penny. I subbed from Ryan homes for some years and left because they wouldn’t pay for good work and I wasn’t going to cut corners(that is do poor quality work). Your best bet is to complain to corporate, even though they are the ones who demand cheap sub prices. Also the project managers can play a role in quality if they have the guts. However, I recently worked for a quality inspection company and NVR was a client, and frankly their homes seemed on a par or better than several other national builder clients.
This is horrible…I must ask for the earnest money back!
Feel free to join my Facebook group for multiple pictures and complaints about Ryan Homes. Well over 2000 members and growing 🙁
I purchased my house in 2015 and a year later the shingles started coming off my roof. Ryan Homes said they were only covered for a year. I have been replacing shingles constantly every year and finally had a inspector come look a the roof. He told me the shingles had been installed improperly and the fix was to get a new roof. I will know next time to have the roof inspected before I buy another new house.